If this is only happening to some calls, then it’s likely that the caller is hanging up before the call is connected. While rare, it’s also possible that there is a product bug or your phone number is misconfigured. Is this happening to every incoming call? If this issue is occurring to every incoming call, then the problem is likely either your connection, something in your OpenPhone settings, your push notifications are not enabled, or your subscription is inactive.When diagnosing why your incoming calls may be going straight to voicemail without a ring, you’ll want to answer some of the below questions: Questions to ask when diagnosing the reason for your issue If this is the case, you can restart your subscription by following the steps here. If your subscription is expired, then you should see a banner inside the app communicating the billing issue. If your subscription is expired, you will not be able to use OpenPhone. Your OpenPhone subscription is inactive or expired Outside of push notifications, some devices have a do not disturb setting or a low battery mode that may affect your ability to receive incoming calls or other push notifications on OpenPhone. Go to "Settings" via the gear wheel icon ⚙️.If you do not have a blue bar on the top of your OpenPhone app, then that means your push notifications are enabled. If push notifications are not enabled on the web or desktop apps, then you’ll have a blue alert bar letting you know on the top of your OpenPhone app. If you have not granted OpenPhone permissions to send push notifications to your device, then you will not be able to properly receive incoming calls. If you have no available agents to answer and the calls occur outside of your work schedule, then they will be directed to voicemail with no ring. Work schedule allows you to set a consistent work schedule, controlling when you can receive notifications for your account. If you have a private phone number muted, then incoming calls will go straight to voicemail without a ring. Phone number muting disables notifications for your account on the specific line or lines that are muted. If incoming calls are outside of your business hours, then they will be directed to voicemail, registering a missed call with no ringing. If you have do not disturb enabled, you will not receive incoming call notifications.īusiness hours controls the time in which a specific number can receive incoming calls and when those calls are sent to voicemail. For more information about each of the below notifications settings, please see this article.ĭo not disturb allows you to turn off incoming notifications only for your account for a specific amount of time. Some settings that may affect how or when you receive calls are described below.
There are several phone number, account, and workspace settings that control how calls are routed as well as when you can receive call notifications. For more information on using VPNs with OpenPhone, please see this article. If this is the case, you may want to try disabling to see if that resolves the issue. It’s also possible that a third-party extension, firewall, or VPN can be blocking your connection, resulting in the above issue. WiFi to data or vice versa) or, if using WiFi, reset your router. In these cases, we’d recommend to try changing to a different internet source (e.g. If you do not have a reliable connection, it’s possible that you will not receive an incoming call. Connection issueĪs a VOIP phone, OpenPhone requires a strong internet connection, either via WiFi or data, to work properly. If either of these options are selected, then the call will display as a missed call. On our premium plan, we offer an advanced phone menu, where your callers can be directed to an audio or directly to voicemail. If the caller hangs up before accepting an option, then you will receive a missed call. In this case, your callers call your line and are greeted with your phone menu options. This is especially common if you are using a phone menu or IVR set-up. This will register as a missed call without receiving a ring. For example, a caller may dial your number and then quickly hang up. The most likely reason for incoming calls to go straight to missed with no ring include the caller hanging up before enough time has passed for you to receive a ring.
Caller is hanging up before the call is connected If your calls are disconnecting immediately after answering, then view this guide here. Please note, this guide covers any issues where you do not receive an incoming call ringing at all. Are you receiving missed call push notifications without receiving a ring? If so, then here are a few things you can check to resolve this issue.
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